Privacy Policy

Catalect Ltd. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your data. This Privacy Policy explains how we collect, use, store, and protect information when you connect your communication channels (e.g., WhatsApp, Outlook, Gmail, and voice calls) to our AI-powered support and engagement platform.

1. Information We Collect

When you use ConvoIQ, we may collect the following types of information depending on the connected channel:

WhatsApp (Meta):

• WhatsApp Business phone number
• Business profile details (e.g., business name, email address, industry) optional
• Message metadata and technical usage logs (timestamps, response times, delivery status)
• Conversation content (customer messages and AI-generated responses), where consented

Email (Outlook & Gmail):

• Connected email addresses and associated profile details
• Email metadata (e.g., sender/recipient, subject line, timestamps)
• Email content (subject and body text) for AI processing and response generation, where consented

Voice Calls:

• Caller and recipient numbers
• Call metadata (e.g., timestamps, duration, routing details)
• Call recordings and transcriptions, where enabled and legally permissible

2. How We Use Your Information

We use your information to:

• Authenticate and link your chosen communication channels (WhatsApp, Outlook, Gmail, Voice) to our platform
• Enable our AI assistant to receive, process, and respond to customer interactions on your behalf
• Improve reliability, accuracy, and security of our services
• Provide analytics, KPIs, and usage dashboards for performance tracking
• Comply with legal or regulatory obligations applicable in your jurisdiction

3. Legal Basis for Processing

Depending on your location, we rely on one or more of the following legal bases:

• Consent: (e.g., when you connect your WhatsApp, Gmail, or Outlook account, or enable call recording
• Performance of a contract: (to deliver the AI communication and support services)
• Legitimate interests: (e.g., service improvement, fraud prevention, customer support)
• Compliance with legal obligations

4. Data Sharing and Storage

We value your trust and do not sell or rent your personal data. However, in order to provide our services effectively, we may share limited and necessary personal data with trusted third parties under the conditions described below:

• Service Delivery Partners: We may share data with third-party organizations that assist us in providing our services. Examples include telecommunication carriers (for voice calls), email service providers (Microsoft Outlook, Google Gmail), and Meta (for WhatsApp Business API).
• Technology and Infrastructure Providers: We use secure third-party providers for hosting, cloud storage, analytics, system monitoring, and technical support. This may include providers of web hosting, call routing, data backup, and security services.
• Integrations with Third-Party Platforms: Where you enable integrations (e.g., connecting WhatsApp, Gmail, Outlook), we will share relevant information only to the extent required to deliver the integration and associated functionality.
• Auditors, Advisors, and Compliance Partners: We may disclose data to auditors, legal advisors, or regulators as required for compliance, governance, or to manage our business responsibly.
• Legal and Regulatory Requirements: We may disclose personal data where required to comply with applicable laws, regulations, or lawful requests by public authorities (e.g., regulators, law enforcement).

All third parties that process personal data on our behalf are bound by contractual obligations and required to maintain appropriate security and confidentiality measures.

5. Data Retention

• We retain data only as long as necessary to deliver our services or to comply with applicable legal requirements.
• You may request deletion of your connected account data (WhatsApp, Gmail, Outlook, Voice) at any time. (see Section 6)

6. Your Rights and Choices

Depending on your region (e.g., EU, UK, US), you may have the right to:

• Access, update, or correct your data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent (e.g., disconnect an email or WhatsApp account)

To exercise these rights, contact us at: support@catalect.com
You may also disconnect your WhatsApp, Outlook, Gmail, or Voice integration at any time.

7. Children’s Data

Our services are intended for businesses and not directed at children under 16. We do not knowingly collect data from children.

8. International Data Transfers

Where applicable, we implement adequate safeguards (such as Standard Contractual Clauses) for cross-border data transfers, in compliance with GDPR or similar regulations.

9. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification. Continued use of our services after updates implies acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or data requests, please contact us at: support@catalect.com